Please read the following Booking Conditions which will apply to all bookings made with Globe Hotels including those on the website. We will ask you if you have read and understood the conditions before you make your booking online.
Booking Procedures
To book, either use our on line system at www.globehotels.com or fax us your requirements on 00353 1 6961241. If you do not have a fax, or the service you require is not shown, call our Ireland reservations office at 00353 1 2569529 or email: sales@globehotels.ie. In case of Emergency or out of Hours please contact 00353 86 7921453
In order to ensure a fast and efficient service booking requests should contain the following information:
FULL Names of ALL passengers, with initials and titles (Mr, Mrs, Miss etc), for each room.
Ages (in years at time of travel) of all children under 18. Bookings in which all passengers are children may be declined even if confirmed online. In some instances this may extend to bookings where all clients are under age 21 years. If in doubt please contact us before making the reservation.
City and Required Hotel
Arrival and departure dates
Number of nights
Special requests
Your reference
Globe Hotels do not allow "provisional" bookings or give "options." Therefore when a booking is effected the agent warrants that they are holding either a deposit or full payment. Globe Hotels will confirm the reservation to you immediately if possible. If that is not possible you will be advised that the accommodation has to be requested. Answers to accommodation requests are often confirmed within an hour and normally no longer than 24 to 48 hours although, at times of peak demand, this may sometimes be longer. Bookings within 5 days of departure will normally be faxed or emailed first followed by a telephone call to our local office or the hotel etc to ask for confirmation that the service can be provided.
Globe Hotels will fax confirmation to the travel agent. IT IS THE RESPONSIBILITY OF THE TRAVEL AGENT & CLIENT TO CHECK ALL CONFIRMATIONS. Any errors must be reported to us within 48 hours of the fax confirmation to the agent or before client arrival whichever is the earlier.
Prices
All rates are net including local taxes (unless stated to the contrary against any individual product). Please note some European Cities ie Rome have issued council taxes which can only be collected locally.
All prices are in € based on the prevailing rates of exchange and include all known local taxes. Any tax increases after booking will be added to the price.
Prices are guaranteed once full payment has been received by Globe Hotels. Globe Hotels reserve the right to increase prices at any time prior to receipt of full payment.
Groups
Prices do not apply to bookings of 5 or more rooms. Please contact our Groups Department by calling 00353 1 2569529 or fax 00353 1 6961241 or email jim@globehotels.com for requests involving five or more rooms. Multiple FIT bookings for identical sales may be cancelled immediately and without notice if the effect is to over-ride this requirement.
Updates and alternate hotels
Globe Hotels will normally confirm alternate hotels if the requested property is not available. Please advise if alternate hotels are not required.
All invoices will be considered final for requested and alternate hotels. If the confirmed hotel is not acceptable Globe Hotels MUST be advised of this OR NO SHOW CHARGES NORMALLY - but not always - EQUAL TO THE FIRST NIGHTS ACCOMMODATION COST WILL BE CHARGED. Globe Hotels will issue periodic updates adding, deleting or changing information in the Globe system. Updates supersede any previous information.
Hotels and bedding
Our invoices use the terms: SINGLE, DOUBLE, TWIN, TRIPLE and QUAD to indicate the number of full paying clients in the room. Clients will be charged the corresponding programme price. These rates do not refer in any way to the number or types of beds in the room. For example; a confirmation of a "QUAD" room means we confirm one room for four full paying clients and we will charge the corresponding programme price. Confirmation of a "QUAD" room does not mean that there are four beds in the room.
Bedding varies from hotel to hotel but the following generally applies:
Single: One bed
Double: One or two beds
Triple & Quad: Two double beds
One bed per person is not guaranteed by Globe Hotels or the hotel. Space considerations mean that it is often impossible for a hotel to provide one bed per person even using rollaways. If a rollaway bed is requested the hotel will be advised but Globe Hotels cannot guarantee the provision of this facility. Hotels normally make a small charge for rollaway beds. Most hotels will not put more than one rollaway bed in a room. Cots (cribs) are usually free and can be requested in advance. In hotels where cots are not provided free a small charge per night is payable directly to the hotel.
We usually describe all properties generically as hotels and do not distinguish between local classifications such as, but not limited to, "Motel" or "Inn."
Hotel Grades
Our grades are very often taken from the Official Hotel & Resort Guide. In other cases they are assessed by our local agent, or the hotel itself, and based on a combination of factors such as price, location and amenities.
PLEASE REMEMBER that price, particularly in areas of high demand or at peak times, should not be taken as a guide to standard or grade.
Children
A maximum of two children under the specified age against each hotel are normally accepted in North America when sharing with one or more full price adults. Elsewhere the normal maximum room occupancy is 3 people irrespective of age. Some hotels may accept more children. Please enquire. CHILD PRICES CANNOT BE CONFIRMED IF Globe Hotels ARE NOT ADVISED OF CHILD AGES. They will be confirmed at adult price.
Payment Procedures
Full payment must be received prior to the Travel of the client if you pay by Cheque , Direct Debit Customers will have payment deducted from their account on the following Monday prior to travel unless otherwise advised , It is the responsibility of the agency to make sure payment is made , non compliance of this could result in the cancellation of the booking.
On occasions the provision of certain holiday elements may require the variation of these requirements. In those rare instances agents will be informed.
Remarks / Requests
Please note client requests are not guaranteed and are purely at the discretion of the Hotel check in staff. Globe Hotels is in no way responsible for requests that have not been honored by the Hotel e.g upgrades / Early Check -in and Late check out / Cots / Views / Extra bedding...Please note Hotelier's can charge Locally for requests such as cots and it is at the clients discretion to accept the Charge.
Communication Charges
Our prices normally include initial communications costs. However, in certain instances of excessive changes and/or requests or for bookings below €200 gross value we reserve the right to charge a €25.00 net fee to cover these costs.
Cancellation
Globe Hotels must be advised in writing of any changes to, or cancellations of, bookings. Verbal advices will not be accepted.
Changes to bookings will be accepted, subject to availability and recosting of the holiday.
Cancellations will be charged at the following:
All Bookings may be cancelled outside of 96 hours (4 Days) prior to travel free of charge unless stated when cancellation term agreed during the booking process , please note their are exceptions to this ie Trade fairs Festivals and High booking periods etc.
On occasions the provision of certain holiday elements may require the variation of these conditions. In those rare instances you will be informed by fax or email of this fact.
Globe Hotels requires all passengers to purchase travel insurance against cancellation, medical expenses, personal accident and travel delay etc., from their choice of supplier. It is expressly understood that an agent or client effecting a reservation with Globe Hotels accepts and will act on this requirement.
No Shows and "In Transit" cancellations and amendments
No shows and cancellations of booked services after commencement of travel will not be refunded by Globe Hotels under any circumstances irrespective of information to the contrary given by hotel staff etc. Changes and amendments made after commencement of travel will be charged at €30 per room night per hotel. Changes cannot be processed until payment has been received by Globe Hotels.
Booking Fees, National Park Properties and "Non Tarrif" hotels
In a small number of cases National Park and some other accommodation, particularly properties not featured on the Globe Hotel (non tariff hotels), may be subject to a handling charge to cover our costs and those of the travel agent. This will be included in the quoted price and may occasionally mean our quoted price is higher than the property’s published tariff. This will not be accepted as a basis for refund including, but not limited to, the waiving of cancellation charges.
General Information All claims in respect of refunds, adjustments or complaints must be made within 28 days of the date of the last service booked with Globe Hotels. Full documentation and details must accompany claims.
In the unlikely event that a client is asked to pay directly to the hotel they should immediately call our relevant office. (The address and telephone number are supplied with travel documents). Receipts or other proof of payment must be submitted to Globe Hotels.
Globe Hotels reserves the right to substitute hotels of equal or superior standard when necessary. In hotels where free breakfast is included in the room rate, no refund will be given in the event that the hotel does not provide this service or it is not used by the client.
Globe Hotels or its local representatives generally holds room blocks at hotels and releases names to the hotel between one day and two weeks before arrival. Hotels may therefore not be aware of individual passenger names should they be contacted outside this period.
Complaints or Disputes
All and any complaints or disputes must be reported to the hotel on the spot. We will not be liable for any compensation for a problem which could have been rectified during the client’s stay, had the hotel been made aware of it. We will not deal with any complaint received more than four weeks after the client checked out of the hotel.
You must notifywww.globehotels.com immediately on becoming aware, by any means or from any source, of a dispute or complaint in relation to any booking but in any event full details in writing must be furnished to www.globehotels.com within 7 (seven) working days of the final hotel stay night. www.globehotels.com undertakes to use its best endeavours to resolve any such complaint or dispute within 28 (twenty eight) working days of receipt of written notification from you. The decision of www.globehotels.com in relation to any dispute shall be final and conclusive as between the parties to this Contract and you agree to indemnify www.globehotels.com in relation to any and all liabilities howsoever arising to any other person, to include but not restricted to any liability we may have at law arising out of personal injuries and economic loss.
Vouchers & Itinerary
Globe Hotels issues vouchers for all booked services giving full names, addresses and telephone numbers of hotels etc and of our local representatives where applicable.
Responsibility
Globe Hotels does not manage, control or operate any of the services featured and therefore assumes no responsibility for any loss, damage, injury, accident, delay or irregularity which may be caused by or at any of the services featured in this programme. Globe Hotels accepts responsibility for its own errors or omissions and will deal promptly and correctly with any such rare incidences.
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